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Listening Quiz: Trao đổi về giao tiếp đơn hàng tồn đọng – Easy Level
Th11 28, 2025
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Quản lý chuỗi cung ứng (English for Supply Chain Manager)
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1.
What is the conversation mainly about?
How to choose products for a store
How to reduce shipping costs for a company
How to train new employees on sales techniques
How to communicate with customers about back-orders
Explanation:
Jessica and William discuss how to handle back-order communication, including notifying customers quickly, giving a clear new delivery date, and offering a refund or discount if needed.
2.
What should Jessica and William do when items are late?
Cancel the order immediately
Call customers only if the delay is short
Wait until customers ask for an update
Tell customers quickly
Explanation:
Jessica says, ‘We must tell customers quickly when items are late.’
3.
What does Jessica say they should explain in the email?
The name of the delivery driver
The store’s return policy
The new delivery date
The reason for lowering prices
Explanation:
Jessica says they should ‘send an email right away’ and ‘explain the new delivery date clearly.’
4.
What can be inferred about the company’s approach to customer service?
It focuses only on offering refunds
It values polite and helpful communication
It does not think training is necessary
It prefers to avoid contacting customers
Explanation:
Jessica and William talk about being polite, saying sorry, giving clear updates, and training the team, which suggests the company values polite and helpful customer service.
5.
What will William most likely do next?
Prepare a simple guide for the team
Cancel all back-orders
Call customers to discuss pricing
Write a new delivery contract
Explanation:
William says, ‘I will prepare a simple guide for them,’ after Jessica agrees that training is very important.
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