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Listening Quiz: Phản Hồi Khiếu Nại Của Khách Hàng Về Sự Khác Biệt Vải – Easy Level
Th7 7, 2024
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Kỹ sư dệt may (English for Textile Engineer)
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1.
What is the main topic of the conversation?
A discussion about a delayed shipment
A report about damaged delivery boxes
A complaint about a fabric color difference
A request to change an order quantity
Explanation:
Kevin complains that the fabric color is different and does not match the last batch, so the conversation is about a fabric color variation issue.
2.
What does Kevin say about the current batch of fabric?
It is softer than the last one
It was made in a different factory
It has a different color
It arrived earlier than expected
Explanation:
Kevin says, ‘This batch does not match the last one,’ after stating that the fabric color is different.
3.
What will Sophia do to address the problem?
Send a replacement order immediately
Cancel the current batch
Offer a discount on future purchases
Ask the factory to review the production process
Explanation:
Sophia says, ‘We will check the production process’ and ‘I will ask the factory to review it.’
4.
How long does Sophia say it will take to solve the problem?
Two weeks
Three days
One week
One day
Explanation:
Sophia says, ‘We expect to solve it in three days.’
5.
What can be inferred about Kevin’s priority?
He only wants a lower price
He wants the fabric color to stay consistent
He is not concerned about the product quality
He wants to cancel the business relationship
Explanation:
Kevin says, ‘We need the same color,’ which shows he wants the fabric color to remain consistent across batches.
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