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Listening Quiz: Phản Hồi Khiếu Nại Của Khách Hàng Về Sự Khác Biệt Vải – Easy Level
Th7 7, 2024
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Kỹ sư dệt may (English for Textile Engineer)
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1.
What is the main topic of the conversation?
A request to change an order quantity
A report about damaged delivery boxes
A complaint about a fabric color difference
A discussion about a delayed shipment
Explanation:
Kevin complains that the fabric color is different and does not match the last batch, so the conversation is about a fabric color variation issue.
2.
What does Kevin say about the current batch of fabric?
It has a different color
It was made in a different factory
It is softer than the last one
It arrived earlier than expected
Explanation:
Kevin says, ‘This batch does not match the last one,’ after stating that the fabric color is different.
3.
What will Sophia do to address the problem?
Cancel the current batch
Send a replacement order immediately
Offer a discount on future purchases
Ask the factory to review the production process
Explanation:
Sophia says, ‘We will check the production process’ and ‘I will ask the factory to review it.’
4.
How long does Sophia say it will take to solve the problem?
Two weeks
One week
Three days
One day
Explanation:
Sophia says, ‘We expect to solve it in three days.’
5.
What can be inferred about Kevin’s priority?
He only wants a lower price
He wants the fabric color to stay consistent
He wants to cancel the business relationship
He is not concerned about the product quality
Explanation:
Kevin says, ‘We need the same color,’ which shows he wants the fabric color to remain consistent across batches.
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