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Listening Quiz: Phản Hồi Một Đánh Giá Tiêu Cực Trực Tuyến – Medium Level
Th12 16, 2025
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Hướng dẫn viên du lịch (English for Tour Guide)
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1.
What is the main topic of the conversation?
A conversation about choosing a new menu for a restaurant
A review of a movie that both speakers enjoyed
A discussion about booking a hotel room for a business trip
A complaint about slow and cold food and a response from the company
Explanation:
Paul is unhappy with the service because the food was cold and late, and Jessica responds by apologizing and offering to fix the problem.
2.
What does Paul say was wrong with the service?
The restaurant was too crowded
The waiter forgot to bring the bill
The food was cold and late
The prices were too high
Explanation:
Paul specifically says, ‘The food was cold and late.’
3.
How does Jessica ask Paul to continue the discussion?
By calling the restaurant front desk
By sending a public comment on the website
By visiting the restaurant in person
By contacting her privately
Explanation:
Jessica says, ‘Please contact me privately to talk.’
4.
What can be inferred about Jessica’s attitude toward Paul’s review?
She thinks Paul is exaggerating
She is willing to address the complaint
She plans to remove the review
She wants to ignore it completely
Explanation:
Jessica apologizes, thanks Paul for telling them, and says, ‘We want to fix this problem,’ which shows she is willing to address it.
5.
Why does Jessica say, ‘We value your feedback’?
To explain that the food is always served cold
To ask Paul to write another review right away
To end the conversation without helping
To show appreciation for Paul’s comments and support a solution
Explanation:
Jessica uses the phrase after apologizing and offering to fix the problem, showing appreciation for Paul’s comments and a desire to help.
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Luyện tập thêm về bài học này:
Listening Lesson
Vocabulary Flashcards and Quiz
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Trước đó:
Tiếng Anh Y Tế: Phối Hợp Xử Lý Khủng Hoảng Quản Lý Giường Bệnh – Easy Level
Tiếp theo:
Tiếng Anh Giáo Dục: Đánh Giá Kết Quả Học Tập Của Trường Quốc Tế – Medium Level
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