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Listening Quiz: Phản Hồi Một Đánh Giá Tiêu Cực Trực Tuyến – Medium Level
Th12 16, 2025
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Hướng dẫn viên du lịch (English for Tour Guide)
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1.
What is the main topic of the conversation?
A complaint about slow and cold food and a response from the company
A discussion about booking a hotel room for a business trip
A conversation about choosing a new menu for a restaurant
A review of a movie that both speakers enjoyed
Explanation:
Paul is unhappy with the service because the food was cold and late, and Jessica responds by apologizing and offering to fix the problem.
2.
What does Paul say was wrong with the service?
The waiter forgot to bring the bill
The food was cold and late
The prices were too high
The restaurant was too crowded
Explanation:
Paul specifically says, ‘The food was cold and late.’
3.
How does Jessica ask Paul to continue the discussion?
By calling the restaurant front desk
By contacting her privately
By visiting the restaurant in person
By sending a public comment on the website
Explanation:
Jessica says, ‘Please contact me privately to talk.’
4.
What can be inferred about Jessica’s attitude toward Paul’s review?
She is willing to address the complaint
She wants to ignore it completely
She thinks Paul is exaggerating
She plans to remove the review
Explanation:
Jessica apologizes, thanks Paul for telling them, and says, ‘We want to fix this problem,’ which shows she is willing to address it.
5.
Why does Jessica say, ‘We value your feedback’?
To ask Paul to write another review right away
To show appreciation for Paul’s comments and support a solution
To explain that the food is always served cold
To end the conversation without helping
Explanation:
Jessica uses the phrase after apologizing and offering to fix the problem, showing appreciation for Paul’s comments and a desire to help.
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Luyện tập thêm về bài học này:
Listening Lesson
Vocabulary Flashcards and Quiz
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Trước đó:
Tiếng Anh Y Tế: Phối Hợp Xử Lý Khủng Hoảng Quản Lý Giường Bệnh – Easy Level
Tiếp theo:
Tiếng Anh Giáo Dục: Đánh Giá Kết Quả Học Tập Của Trường Quốc Tế – Medium Level
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