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Listening Quiz: Thảo Luận Về Giọng Điệu Và Sự Rõ Ràng Của Thông Báo Lỗi – Easy Level
Th8 12, 2025
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Nhà thiết kế trải nghiệm người dùng (UX) (English for UX Designer)
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1.
What is the conversation mainly about?
Fixing a software bug in the system
Improving the tone and clarity of error messages
Training users to use technical terms
Designing a new app interface
Explanation:
Sophia and William discuss making error messages clearer, friendlier, simpler, and easier to follow.
2.
What does William say about friendly messages?
They are only useful for experts
They should include more technical terms
They confuse users even more
They help users stay calm
Explanation:
William says, ‘friendly messages help users stay calm.’
3.
What idea does Sophia suggest to make error messages easier to understand?
Using longer sentences
Adding steps to fix the error
Including more technical terms
Removing all instructions
Explanation:
Sophia says they can ‘add steps to fix the error,’ and William agrees that this will guide users well.
4.
What can be inferred about the current error messages?
They are too difficult and may upset users
They do not appear in the conversation
They are written only for technical staff
They are already clear and friendly
Explanation:
Sophia says the messages sound too harsh, and both speakers want them to be clearer and friendlier, which suggests the current messages are difficult or upsetting.
5.
Which of the following best describes the speakers’ goal?
To teach users how to write technical reports
To add more warnings to confuse users
To eliminate all error messages from the system
To make error messages more user-friendly
Explanation:
The speakers agree on making the messages clear, friendly, simple, and helpful for users.
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