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Listening Quiz: Kết Quả Kiểm Toán Phân Tích Kinh Doanh – Medium Level
Th11 29, 2024
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bởi
Anna Phạm
trong
Tiếng Anh Thương Mại (English for Business)
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1.
What is the main topic of the conversation?
A plan to launch a new marketing campaign
A discussion of audit results and spending issues
A complaint about customer service training
A report on office relocation costs
Explanation:
Mia shares audit results, and the conversation focuses on the company’s overall performance, overspending, and recommendations for controlling costs.
2.
Which departments have the biggest spending issues?
Sales and marketing
Human resources and finance
Customer service and legal
Operations and IT
Explanation:
Mia says that sales and marketing costs are too high.
3.
What does Mia suggest to reduce costs?
Use better budget control and reviews
Hire more staff
Cut all department budgets equally
Stop customer surveys
Explanation:
Mia says costs can be reduced with better budget control and reviews.
4.
What can be inferred about the company’s customer satisfaction?
It is unrelated to the audit results
It is getting worse quickly
It is improving, but not enough yet
It has already reached the target level
Explanation:
Mia says customer satisfaction is improving but still needs more focus, which implies progress has been made but not enough.
5.
What recommendation does Mia give to the management team?
Replace the sales department
Set clear budgets and track spending
Reduce customer satisfaction goals
Increase advertising spending
Explanation:
Mia recommends setting clear budgets and tracking spending.
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