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Listening Quiz: Thuyết Trình Đánh Giá Tác Động Thay Đổi – Medium Level
Th3 1, 2024
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bởi
Anna Phạm
trong
Tiếng Anh Thương Mại (English for Business)
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1.
What is John mainly discussing with Laura?
A plan to hire new employees for finance
The customer complaints received by support
The monthly sales results for the company
The impact of a new system on several departments
Explanation:
John is presenting a change impact assessment and explains how the new system will affect sales, support, and finance.
2.
What will the sales department need because of the new system?
Extra staff
New training on the updated software
Updated reports
More customer questions
Explanation:
John says that sales will need new training on the updated software.
3.
According to John, how long will the full change take?
About three months
About one month
About two months
About six months
Explanation:
John says, ‘The full change will take about three months.’
4.
What is one reason John plans to provide clear communication and extra support?
To speed up finance report updates
To help reduce staff resistance to the new processes
To increase the number of customer questions
To avoid training the sales team
Explanation:
John says some staff may resist the new processes, and that clear communication and extra support will help reduce the risks.
5.
Which department will have to update reports to match the new system?
Finance
Sales
Support
Human resources
Explanation:
John says finance must update reports to match the new system.
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Listening Lesson
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