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Listening Quiz: Xử Lý Người Liên Quan Phản Đối – Advanced Level
Th9 28, 2025
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bởi
Anna Phạm
trong
Tiếng Anh Thương Mại (English for Business)
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1.
What is the main purpose of Laura’s conversation with Kevin?
To persuade Kevin to support a new process
To explain why the old process must stay
To report a problem with the small group test
To ask Kevin to manage the training schedule
Explanation:
Laura is trying to convince Kevin to accept the new process by explaining its benefits and addressing his concerns.
2.
What does Laura say the company will provide to help with the new process?
Training
More equipment
A longer deadline
Extra staff
Explanation:
Laura says, “But we will provide training.”
3.
What concern does Kevin mention about the new process?
It will require a different team
It will slow them down
It has not been tested at all
It will cost too much money
Explanation:
Kevin says, “I’m worried it will slow us down.”
4.
What can be inferred about Laura’s attitude toward Kevin’s concerns?
She is willing to address them and find a solution
She thinks Kevin should make the final decision alone
She believes the old way is better for the team
She ignores them because they are unimportant
Explanation:
Laura acknowledges Kevin’s concern, offers training, says they will listen to feedback, and explains they will manage risks, showing she is willing to address his concerns.
5.
What will Kevin most likely do next?
Refuse to discuss the process any further
Ask Laura to cancel the training
Try the new process with the team first
Insist on keeping the old way permanently
Explanation:
Kevin says, “Okay, I will try it with the team first,” which directly states his next action.
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