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Listening Quiz: Phản Hồi Khiếu Nại Kinh Doanh – Medium Level
Th9 2, 2025
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bởi
Anna Phạm
trong
Tiếng Anh Thương Mại (English for Business)
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1.
What are James and Sarah mainly discussing?
How to design a new report format
How to respond to a client complaint
How to find more customers
How to schedule a meeting with a client
Explanation:
They are discussing a complaint from a client and planning a professional response, including apologizing, thanking the client, and fixing the report.
2.
According to James, what did the client complain about?
The meeting started too early
The report was late and unclear
The client did not receive the email
The report included too many charts
Explanation:
James says the client complained that the report was late and unclear.
3.
What does Sarah tell James to remember before sending the message?
Call the client first
Add more pictures
Make the message longer
Check for grammar mistakes
Explanation:
Sarah says, ‘Remember to check for grammar mistakes.’
4.
Why does Sarah suggest that James thank the client for the feedback?
To avoid answering the complaint directly
To postpone sending the response
To ask the client for a better report title
To show that the company values the client’s input
Explanation:
Sarah says to thank them for their feedback, which shows appreciation for the client’s input and concern for their needs.
5.
What can be inferred about James’s response to the client?
He plans to blame Sarah for the problem
He intends to ignore the complaint
He wants to write a careful and polite reply
He will ask the client to write a new report
Explanation:
James says he will write a professional response, keep it short and polite, and send it to Sarah for review before sending it to the client.
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