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Listening Quiz: Cải Thiện Chất Lượng Dữ Liệu CRM – Easy Level
Th1 9, 2024
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bởi
Anna Phạm
trong
Tiếng Anh Thương Mại (English for Business)
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1.
What is the main topic of the conversation?
Reviewing ways to improve CRM data quality
Discussing a new sales target for the quarter
Planning a customer appreciation event
Choosing software for accounting tasks
Explanation:
Emily and William talk about problems in CRM data, how those problems affect sales, and a plan to clean and improve the data.
2.
What problem did Emily find in the CRM data?
The CRM system was not working at all
Customers were refusing to share their contact details
Many records had missing or wrong information
The sales team was entering too many new customers
Explanation:
Emily says, ‘Many records have missing or wrong information.’
3.
According to Emily, what does the bad data make difficult?
Contacting customers correctly
Scheduling product deliveries
Sending invoices on time
Tracking employee attendance
Explanation:
Emily explains that the data problems ‘make it hard to contact customers correctly.’
4.
What is the first step in the data hygiene plan?
Train the sales team to enter data carefully
Delete all old customer records
Replace the CRM software
Check all new data for errors
Explanation:
Emily says, ‘First, check all new data for errors.’
5.
When will they begin the plan?
Later this week
After the end of the month
Next week with a training session
Immediately after the meeting
Explanation:
Emily says, ‘We can begin next week with a training session.’
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Listening Lesson
Vocabulary Flashcards and Quiz
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