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Listening Quiz: Thảo Luận Về Bán Hàng Tư Vấn – Easy Level
Th7 13, 2024
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Chuyên viên quản lý khách hàng (English for Account Executive)
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1.
What is the conversation mainly about?
A plan for a customer appreciation event
A discussion about a new office sales target
A debate about whether books are useful at work
An explanation of consultative selling and why it matters
Explanation:
Linda explains consultative selling, focusing on asking questions, understanding customer needs, building trust, and helping clients.
2.
According to Linda, why are questions important in selling?
They help customers choose the cheapest product
They help salespeople finish meetings faster
They make the salesperson sound more confident
They help understand the customer’s real needs
Explanation:
Linda says questions are important because they help understand the customer’s real needs.
3.
What does Linda suggest they should do in their work?
Focus only on selling products
Give customers more discounts
Use fewer meetings with clients
Listen more and ask open questions
Explanation:
Linda says, ‘We should listen more and ask open questions.’
4.
What can be inferred about consultative selling from the conversation?
It works best when salespeople talk most of the time
It treats every customer in exactly the same way
It focuses mainly on persuading customers to buy quickly
It aims to solve customer problems rather than just sell products
Explanation:
William says, ‘we don’t just sell products. We solve problems,’ which shows consultative selling is about solving customer problems.
5.
Why does Linda say, ‘It makes the customer feel valued’?
To explain why open questions and listening are useful
To show that meetings should be longer
To suggest that customers prefer expensive products
To warn William not to ask too many questions
Explanation:
Linda is supporting her advice about listening and asking open questions by explaining that these actions help the customer feel valued.
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