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Listening Quiz: Cuộc Trò Chuyện Cuối Trước Khi Ký – Advanced Level
Th6 22, 2024
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Chuyên viên quản lý khách hàng (English for Account Executive)
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1.
What is the main purpose of Michael’s conversation with Mia?
To schedule a training session for Mia’s staff
To ask Mia to cancel her current contract immediately
To persuade Mia to reconsider his company’s offer before she signs
To explain why his company cannot match the competitor’s price
Explanation:
Michael asks for one last talk before Mia signs and explains how his company can improve its offer, save money, and provide better support.
2.
How much money does Michael say his company can save Mia?
About 20% of her current budget
About 5% of her current budget
About 10% of her current budget
About 15% of her current budget
Explanation:
Michael says, ‘About 15% on your current budget.’
3.
What does Michael say his company will provide in addition to faster support?
A lower monthly fee
More training
An extended warranty
Free equipment
Explanation:
Michael says, ‘We will provide faster support and more training.’
4.
What does Mia ask Michael for after hearing about the offer?
A meeting with the competitor
A list of new employees
Customer reviews and reports
A written contract to sign right away
Explanation:
Michael offers proof of better support, and Mia responds, ‘Okay, send me the details. I will review them.’ He then says he can send customer reviews and reports.
5.
What can be inferred about Mia after the conversation?
She has already decided to choose Michael’s company
She is still open to changing her decision
She is angry that Michael contacted her
She has rejected Michael’s offer completely
Explanation:
Mia says she will think carefully before making the final decision and asks Michael to send details, which shows she is still considering his offer.
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