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Listening Quiz: Đánh Dấu Deal Có Rủi Ro – Medium Level
Th5 21, 2024
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Chuyên viên quản lý khách hàng (English for Account Executive)
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1.
Why did Jessica say the deal was at risk?
There was a strong competitor threat.
The customer had already canceled the contract.
The sales team had not responded to her email.
The CRM note had not been written yet.
Explanation:
Jessica says the deal is at risk because there is a strong competitor threat.
2.
What did Jessica say the competitor was offering?
A longer warranty period
A faster delivery time
Extra technical support
A lower price
Explanation:
Jessica explains in the conversation that the competitor is offering a lower price.
3.
Where did Jessica write her note about the deal?
In a text message
In the CRM
On a printed report
In a spreadsheet
Explanation:
Jessica says, ‘Yes, I wrote a note in the CRM.’
4.
What action did Jessica suggest to deal with the competitor threat?
Cancel the deal immediately
Improve their offer quickly
Wait until next month to respond
Reduce communication with the customer
Explanation:
Jessica says she suggested that they improve their offer quickly.
5.
What is the main topic of the conversation?
Managing a deal that is at risk
Training a new sales representative
Planning a product launch
Reviewing quarterly financial results
Explanation:
The speakers discuss a deal that is at risk, why it is at risk, and what actions they should take.
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