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Listening Quiz: Đánh Dấu Deal Có Rủi Ro – Medium Level
Th5 21, 2024
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Chuyên viên quản lý khách hàng (English for Account Executive)
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1.
Why did Jessica say the deal was at risk?
There was a strong competitor threat.
The customer had already canceled the contract.
The CRM note had not been written yet.
The sales team had not responded to her email.
Explanation:
Jessica says the deal is at risk because there is a strong competitor threat.
2.
What did Jessica say the competitor was offering?
A longer warranty period
A lower price
Extra technical support
A faster delivery time
Explanation:
Jessica explains in the conversation that the competitor is offering a lower price.
3.
Where did Jessica write her note about the deal?
On a printed report
In a text message
In the CRM
In a spreadsheet
Explanation:
Jessica says, ‘Yes, I wrote a note in the CRM.’
4.
What action did Jessica suggest to deal with the competitor threat?
Reduce communication with the customer
Cancel the deal immediately
Improve their offer quickly
Wait until next month to respond
Explanation:
Jessica says she suggested that they improve their offer quickly.
5.
What is the main topic of the conversation?
Planning a product launch
Managing a deal that is at risk
Training a new sales representative
Reviewing quarterly financial results
Explanation:
The speakers discuss a deal that is at risk, why it is at risk, and what actions they should take.
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