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Listening Quiz: Họp Rút Kinh Nghiệm Sau Ca Phục Vụ Xuất Sắc – Advanced Level
Th2 8, 2024
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Đầu bếp (English for Chef)
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5
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1.
What is the conversation mainly about?
A complaint about customer problems during service
A discussion about changing the event schedule
A plan for hiring new staff for an event
A discussion of a team’s successful service and ways to improve it
Explanation:
Sophia and David review how the service went well, identify what helped, and suggest improvements for next time.
2.
According to David, what was key to the team’s success?
A larger customer area
Clear communication
Longer training sessions
A new payment system
Explanation:
David says, “Clear communication was key.”
3.
What did Sophia say the team had done well before the event?
They extended the service hours
They planned every step well
They hired extra helpers
They changed the menu
Explanation:
Sophia says, “Right, we planned every step well.”
4.
What can be inferred about the customers during the service?
They were satisfied with the service
They left early because of delays
They did not speak to the staff
They were confused by the process
Explanation:
David says the customers were very happy, which suggests they were satisfied with the service.
5.
What improvement did David suggest for next time?
Fewer customers at once
A longer break for the team
More decorations at the event
Faster responses to questions
Explanation:
David suggests, “Maybe faster responses to questions.”
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