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Listening Quiz: Họp Rút Kinh Nghiệm Sau Ca Phục Vụ Xuất Sắc – Advanced Level
Th2 8, 2024
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Đầu bếp (English for Chef)
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5
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1.
What is the conversation mainly about?
A plan for hiring new staff for an event
A discussion of a team’s successful service and ways to improve it
A complaint about customer problems during service
A discussion about changing the event schedule
Explanation:
Sophia and David review how the service went well, identify what helped, and suggest improvements for next time.
2.
According to David, what was key to the team’s success?
Clear communication
Longer training sessions
A larger customer area
A new payment system
Explanation:
David says, “Clear communication was key.”
3.
What did Sophia say the team had done well before the event?
They planned every step well
They extended the service hours
They hired extra helpers
They changed the menu
Explanation:
Sophia says, “Right, we planned every step well.”
4.
What can be inferred about the customers during the service?
They were satisfied with the service
They did not speak to the staff
They left early because of delays
They were confused by the process
Explanation:
David says the customers were very happy, which suggests they were satisfied with the service.
5.
What improvement did David suggest for next time?
A longer break for the team
Faster responses to questions
More decorations at the event
Fewer customers at once
Explanation:
David suggests, “Maybe faster responses to questions.”
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