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Listening Quiz: Thông Báo Cho Khách Hàng Về Vụ Rò Rỉ Dữ Liệu – Advanced Level
Th8 19, 2024
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Chuyên viên an ninh mạng (English for Cybersecurity Analyst)
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1.
What is the conversation mainly about?
Planning how to notify customers about a data breach
Choosing a software vendor for the company
Discussing a new marketing campaign
Organizing a customer appreciation event
Explanation:
Sophia and Paul discuss sending a letter to customers about a data breach, including what to explain and what help to offer.
2.
What kinds of information were affected by the data breach?
Employee salaries, tax records, and contracts
Customer names, emails, and some payment details
Product prices, shipping labels, and invoices
Customer addresses, phone numbers, and birthdays
Explanation:
Sophia says the breach affected customer names, emails, and some payment details.
3.
What help will the company offer to customers?
A refund on all purchases
Free credit monitoring
Discount coupons for future orders
A free replacement device
Explanation:
Sophia says, ‘Definitely. We can offer free credit monitoring.’
4.
Why does Sophia say, ‘We want to keep their trust’?
Because the customers are already satisfied with the service
Because the company needs to respond carefully to the data breach
Because the company is launching a new product line
Because the letter will be sent only to employees
Explanation:
Since the company had a data breach and must notify customers quickly and clearly, Sophia is emphasizing the need to handle the situation carefully to maintain trust.
5.
How will the company send the letter?
By phone calls only
Through social media posts
By email and postal mail
Only by text message
Explanation:
Sophia says the letter will be sent ‘by email and postal mail for all customers.’
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Luyện tập thêm về bài học này:
Listening Lesson
Vocabulary Flashcards and Quiz
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Trước đó:
Tiếng Anh Giáo Dục: Hỗ Trợ Tại Sự Kiện Gia Đình – Advanced Level
Tiếp theo:
Flashcards và Quiz Từ Vựng: Thu Thập Phản Hồi Của Khách Hàng Về Dự Đoán Của Mô Hình – Advanced Level
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