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Listening Quiz: Đào Tạo về Quy Định Nghĩa Vụ Người Tiêu Dùng Mới – Medium Level
Th4 12, 2024
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Cố vấn pháp lý (English for Legal Advisor)
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1.
What is the main topic of the conversation?
A plan to change the company’s customer service team
A training session about new consumer duty regulations
A discussion of how to choose suitable products
A complaint about hidden fees charged to customers
Explanation:
Kevin and Linda are talking about a training session on new consumer duty regulations and what the rules require.
2.
According to Kevin, what must the company make sure is easy to understand?
All information given to customers
The list of available products
The company’s internal records
The training schedule
Explanation:
Kevin says they must make sure all information is easy to understand.
3.
What does Kevin say the company also needs to do?
Offer discounts to customers
Hire more customer service staff
Check if their products are suitable
Rewrite all of its advertisements
Explanation:
Kevin says they also need to check if their products are suitable.
4.
What can be inferred about the new consumer duty rules?
They require the company to focus more on customer fairness and clarity
They allow the company to use more technical language with customers
They only apply to record keeping and paperwork
They are meant to reduce the number of products sold
Explanation:
Linda says the rules focus on being fair and clear with customers, and Kevin confirms this by mentioning easy-to-understand information and suitable products.
5.
Why does Linda say, ‘That sounds like extra work, but it makes sense’?
She is rejecting the new rules as unnecessary
She is acknowledging that the records will take effort but are worthwhile
She is asking Kevin to explain the rules again
She is complaining about the training being too long
Explanation:
Linda is responding to Kevin’s comment about keeping records, recognizing that it will take extra work but also that it is reasonable.
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