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Listening Quiz: Giải Thích Thư Chăm Sóc Khách Hàng – Easy Level
Th11 20, 2024
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Cố vấn pháp lý (English for Legal Advisor)
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1.
What is the conversation mainly about?
Laura describing a new product launch event
Laura explaining the company’s fees and complaint process
Kevin asking Laura to cancel a service contract
Kevin requesting technical support for a computer problem
Explanation:
Laura explains how the company charges fees and what Kevin can do if he has a complaint.
2.
How does the company charge for its services?
By the hour or with a fixed fee
Based on the number of complaints
With a single one-time payment
Only with a monthly subscription
Explanation:
Laura says, ‘We charge by the hour or a fixed fee.’
3.
What does Laura say Kevin should do if he has a complaint?
Call only during business hours
Wait until the end of the year
Write to the company anytime
Visit the office in person
Explanation:
Laura says, ‘You can write to us anytime.’
4.
How quickly will the company respond to Kevin’s complaint?
Within 10 days
Within one month
Only after a manager reviews it first
Within 24 hours
Explanation:
Laura says they will ‘respond within 10 days.’
5.
What can Kevin do if he is still not satisfied after receiving an answer?
Cancel all future services immediately
Ask for a review by a manager
Request a full refund without explanation
File a complaint with the police
Explanation:
Laura says that if Kevin is not happy with the answer, he can ask for a review by a manager.
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