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Listening Quiz: Cải Thiện Từ Phản Hồi Của Khách – Easy Level
Th5 24, 2024
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Hướng dẫn viên du lịch (English for Tour Guide)
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1.
What is the main topic of the conversation?
A plan to renovate the hotel rooms
A discussion about scheduling a holiday party
A complaint about the food in the restaurant
A discussion about a guest review and ways to improve service
Explanation:
Robert and Emily talk about a guest review, note that the service was slow, and discuss ways to improve it.
2.
What did the guest say about the room and the service?
The room was small, but the service was excellent
The room was good, but the service was slow
The room was dirty, and the service was rude
The room was expensive, but the service was fast
Explanation:
Robert says the guest liked the room but found the service slow.
3.
What idea does Robert suggest to make service faster?
Lowering room prices
Closing the hotel earlier
Changing the guest review form
Adding more staff during busy times
Explanation:
Robert says, ‘Maybe we can add more staff during busy times.’
4.
Why does Emily say, ‘Please do’ when Robert says he will tell the manager?
She is asking Robert to cancel the training
She wants Robert to inform the manager about the problem and solution
She wants Robert to ignore the guest review
She is telling Robert to call the guest immediately
Explanation:
Emily agrees that the manager should be told because they want happy guests and need to improve service.
5.
What can be inferred about Robert and Emily’s attitude toward the guest review?
They believe the service is already perfect
They think the review should be ignored
They are angry at the guest for complaining
They are concerned and want to make improvements
Explanation:
They discuss the slow service seriously and suggest adding staff and training, which shows they want to improve.
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Listening Lesson
Vocabulary Flashcards and Quiz
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Trước đó:
Tiếng Anh Du Lịch: Cải Thiện Từ Phản Hồi Của Khách – Easy Level
Tiếp theo:
Flashcards và Quiz Từ Vựng: Quản Lý Khủng Hoảng Nhân Sự Trong Dịp Nghỉ Lễ – Medium Level
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