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Listening Quiz: Phản Hồi Một Đánh Giá Tiêu Cực Về Tour – Medium Level
Th1 8, 2025
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Hướng dẫn viên du lịch (English for Tour Guide)
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1.
What did the customer say was wrong with the tour?
It was too expensive and started late.
It was cancelled without warning.
It was too crowded and difficult to follow.
It was too short and the guide was not friendly.
Explanation:
Emma says the customer complained that the tour was too short and that the guide was not friendly.
2.
What are Emma and Kevin mainly discussing?
How to train a new tour guide.
How to shorten the tour schedule.
How to respond to a negative online review.
How to advertise a new tour package.
Explanation:
The conversation focuses on a bad review and how they should reply to it politely and professionally.
3.
Why does Kevin suggest offering a discount for next time?
To make the tour longer.
To avoid having to write a reply.
To replace the tour guide.
To show that they care about customers.
Explanation:
Kevin says they can offer a discount, and Emma agrees that this shows they care about customers.
4.
What does Emma say is very important to do in the reply?
Thank the customer for the feedback.
Ask the customer to write another review.
Explain that the review is unfair.
Promise a longer tour immediately.
Explanation:
Emma clearly says, ‘Yes, thanking them is very important.’
5.
What can be inferred about Kevin at the end of the conversation?
He is prepared to write a polite response.
He is about to ignore the review.
He plans to delete the online review.
He wants Emma to answer the message instead.
Explanation:
Kevin says, ‘I will write a message now,’ after they agree it should sound kind and professional, so he is preparing a polite response.
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