Chuyển đến phần nội dung
Luyện Nghe Tiếng Anh Chất
Tiếng Anh Chuyên Ngành
Listening Quiz: Phản Hồi Một Đánh Giá Tiêu Cực Về Tour – Medium Level
Th1 8, 2025
—
bởi
Anna Phạm
trong
Tiếng Anh dành cho Hướng dẫn viên du lịch (English for Tour Guide)
‹
1
2
3
4
5
›
1.
What did the customer say was wrong with the tour?
It was too short and the guide was not friendly.
It was too crowded and difficult to follow.
It was too expensive and started late.
It was cancelled without warning.
Explanation:
Emma says the customer complained that the tour was too short and that the guide was not friendly.
2.
What are Emma and Kevin mainly discussing?
How to train a new tour guide.
How to respond to a negative online review.
How to shorten the tour schedule.
How to advertise a new tour package.
Explanation:
The conversation focuses on a bad review and how they should reply to it politely and professionally.
3.
Why does Kevin suggest offering a discount for next time?
To show that they care about customers.
To avoid having to write a reply.
To replace the tour guide.
To make the tour longer.
Explanation:
Kevin says they can offer a discount, and Emma agrees that this shows they care about customers.
4.
What does Emma say is very important to do in the reply?
Explain that the review is unfair.
Thank the customer for the feedback.
Ask the customer to write another review.
Promise a longer tour immediately.
Explanation:
Emma clearly says, ‘Yes, thanking them is very important.’
5.
What can be inferred about Kevin at the end of the conversation?
He is about to ignore the review.
He is prepared to write a polite response.
He wants Emma to answer the message instead.
He plans to delete the online review.
Explanation:
Kevin says, ‘I will write a message now,’ after they agree it should sound kind and professional, so he is preparing a polite response.
Previous
Check
Next
Finish
Reset
Luyện tập thêm về bài học này:
Listening Lesson
Vocabulary Flashcards and Quiz
←
Trước đó:
Tiếng Anh Dệt May: Xem Lại Kết Quả Test Vải – Easy Level
Tiếp theo:
Listening Quiz: Chuyển Sang Chiến Lược Nội Dung Dẫn Dắt Tư Duy – Easy Level
→