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Listening Quiz: Xử Lý Tình Huống Tour Khó Khăn – Advanced Level
Th4 2, 2024
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Hướng dẫn viên du lịch (English for Tour Guide)
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1.
What is the conversation mainly about?
A disagreement between tour staff over responsibilities
A discussion about planning a new tour route
A complaint from passengers about the bus company
A difficult tour situation and how Emily and Robert handled it
Explanation:
The conversation focuses on a tour bus breakdown, the problems it caused, and how Emily and Robert worked together to manage the situation.
2.
What did Robert do during the tour situation?
He drove everyone to another destination
He called the passengers to inform them of the delay
He contacted the repair service
He arranged a new hotel for the group
Explanation:
Robert says, ‘I helped by contacting the repair service.’
3.
What did Emily and Robert give to the group while they were waiting?
Maps and tickets
Blankets and umbrellas
Medicine and magazines
Water and snacks
Explanation:
Emily says, ‘We also gave water and snacks to the group.’
4.
What can be inferred about Emily and Robert’s response to the problem?
They worked together to support the group
They blamed each other for the breakdown
They ignored the passengers until the bus was fixed
They decided to cancel all future tours
Explanation:
Both speakers describe calming people, contacting repair service, and giving water and snacks, which shows they worked together to support the group.
5.
What does Emily think helped them handle the difficult situation well?
A short route with fewer passengers
Teamwork and staying calm
A faster bus schedule
Careful packing of extra luggage
Explanation:
Emily says, ‘I think teamwork helped us handle the situation well,’ and Robert agrees that everyone stayed calm and worked together.
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Tiếng Anh Du Lịch: Xử Lý Tình Huống Tour Khó Khăn – Advanced Level
Tiếp theo:
Listening Quiz: Trình Bày Rà Soát Kế Hoạch Khu Dân Cư – Medium Level
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