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Listening Quiz: Từ Chối Vụ Việc Của Khách Hàng Một Cách Lịch Sự – Advanced Level
Th2 14, 2025
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Luật sư (English for Lawyer)
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1.
What is the main topic of the conversation?
Discussing how to complete the client’s case quickly
Explaining why the client chose another company
Deciding whether to decline a new client’s case politely
Planning a meeting with a difficult client
Explanation:
Jessica and James discuss the case and agree it should be declined, then plan how to tell the client politely.
2.
Why does Jessica think the case should be declined?
The team does not have enough staff to handle it
The client’s expectations are unclear and the deadline is very tight
The client has already chosen a different firm
The client asked for a service they do not offer
Explanation:
Jessica says the client’s expectations are not clear, they did not provide enough details, and the deadline is very tight.
3.
What does James suggest they do in response to the client’s interest?
Ask the client to call back next month
Thank the client for their interest
Ignore the client’s request for now
Offer a discount on future work
Explanation:
James says, “We should thank them for their interest too.”
4.
What can be inferred about Jessica’s message to the client?
It will ask the client to rewrite their request
It will politely explain the decision and leave the door open for future work
It will likely be direct and negative without any explanation
It will promise that the case can still be completed on time
Explanation:
Jessica says she will write a polite letter, explain the situation, thank them for their trust, and say they are open to new cases later.
5.
What will Jessica most likely do next?
Ask the client to provide even more details
Call the client immediately to argue about the deadline
Send James a draft of the letter tomorrow
Cancel all future cases from this client
Explanation:
Jessica says, “I will send you a draft tomorrow,” so that is the next stated action.
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