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Listening Quiz: Handling a Complaint About Not Being Heard – Easy Level
Th12 23, 2024
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Nhà báo (English for Journalist)
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1.
What is the conversation mainly about?
Mia asking James to help solve a billing problem
James complaining that he was not given a chance to speak
James asking Mia to stop a meeting early
Mia explaining a new work schedule to James
Explanation:
James says he was not allowed to speak and was stopped many times, and Mia promises to look into the issue and make sure he gets a chance to talk.
2.
What does James say he wanted to do?
Leave the meeting immediately
Ask for a raise
Explain his side
Apologize for being late
Explanation:
James says, “I wanted to explain my side.”
3.
What does Mia say she will do about the issue?
Cancel the discussion
Ignore it for now
Look into this issue
Ask James to wait outside
Explanation:
Mia says, “I will look into this issue.”
4.
What can be inferred about Mia’s attitude toward fairness?
She thinks fairness is not important
She is unsure whether James has a problem
She wants to make things fair
She believes James should stay silent
Explanation:
Mia says, “Fairness is our goal. We will fix it,” which shows she wants the situation to be fair.
5.
What will Mia most likely do next?
Tell James to explain it to someone else later
End the conversation without responding
Ask James to leave and come back tomorrow
Make sure James gets a chance to talk
Explanation:
Mia says, “Yes, I will make sure you do,” in response to James asking if he will get a chance to talk now.
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