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Listening Quiz: Xử Lý Phản Hồi Trái Chiều – Medium Level
Th7 21, 2025
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Nhà sản xuất video (English for Video Producer)
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1.
What are David and Olivia mainly discussing?
How to reduce staffing costs for both teams
How to design a new product feature from scratch
How to prepare a sales presentation for a meeting
How to resolve conflicting client feedback about a project
Explanation:
They talk about two opposing client opinions and how to balance them by listing requests, prioritizing features, explaining risks, and holding a group discussion.
2.
What does one team want, according to Olivia?
A lower price
A different client
More features
A shorter timeline
Explanation:
Olivia says, ‘One team wants more features.’
3.
What do David and Olivia suggest doing first?
Sending the project back to the client without changes
Listing all requests from both sides
Choosing the most complex features immediately
Canceling the project
Explanation:
David says, ‘We should list all requests from both sides,’ and Olivia agrees they can then find common points.
4.
Why does David say they must explain the risks of adding too many features?
To convince Olivia to ignore the client’s ideas
To help the client understand the impact of their choices
To show that the project has already failed
To delay the meeting with both teams
Explanation:
David says they must explain the risks, and Olivia responds that the client needs to understand the impact.
5.
What can be inferred about David and Olivia’s approach to the problem?
They want to involve both teams before making a final decision
They intend to avoid communication with the client
They think the conflict cannot be solved
They plan to let one team decide without discussion
Explanation:
They suggest setting a meeting with both teams and say a group discussion can clear misunderstandings, which shows they want both sides involved before deciding.
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