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Listening Quiz: Các cuộc gọi khám phá và sự trượt tiến độ thương vụ – Easy Level
Th6 7, 2025
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Quản lý kinh doanh (English for Sales Manager)
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1.
What is the main problem discussed in the conversation?
Laura and Michael disagree about whether customer expectations matter.
Deals are slipping because discovery calls miss true decision timelines.
Michael wants to change the sales product before training the team.
The team needs more customer meetings to close deals faster.
Explanation:
Laura explains that deals are slipping more than before because discovery calls miss the true decision timelines.
2.
According to Laura, what do discovery calls miss?
The customer’s budget approval.
The true decision timelines.
The final contract terms.
The names of the decision makers.
Explanation:
Laura says, ‘discovery calls miss true decision timelines.’
3.
What does Laura say happens because the team thinks deals will close sooner than they really will?
Michael cancels the discovery calls.
The whole process gets delayed.
Customers stop answering follow-up calls.
The sales team lowers the prices.
Explanation:
Laura says they set wrong expectations with customers, and that delays the whole process.
4.
Why does Laura suggest that the team needs better questions in discovery calls?
To learn the customer’s decision timeline more accurately.
To replace Michael’s role in training.
To avoid speaking with customers directly.
To persuade customers to sign immediately.
Explanation:
Laura connects the problem to missing decision timelines and says better questions in discovery calls are needed to fix it.
5.
What will Michael do next?
He will close the deals himself.
He will ask Laura to speak with the customers directly.
He will train the team on how to improve discovery calls.
He will stop using discovery calls altogether.
Explanation:
Michael says, ‘I will train the team on this,’ after Laura says better questions are needed.
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