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Listening Quiz: Cuộc họp QBR với khách hàng chiến lược – Medium Level
Th11 27, 2025
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Quản lý kinh doanh (English for Sales Manager)
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1.
What is the main purpose of the conversation?
To announce a new company partnership
To schedule a social event for the team
To discuss customer concerns and planned service improvements
To train Kevin on how to use a product feature
Explanation:
Sophia and Kevin discuss delays, support problems, weekly reports, and new product features, all focused on improving service and addressing concerns.
2.
What problem did Kevin mention during the meeting?
The product was discontinued
The company changed its pricing unexpectedly
The meeting started late
The service had delays and support problems
Explanation:
Kevin says, ‘We faced delays and some support problems.’
3.
What will Sophia’s team begin sending from now on?
Monthly invoices
Weekly reports
Daily sales calls
Annual summaries
Explanation:
Sophia says, ‘We will send weekly reports from now on.’
4.
What can be inferred about Sophia’s goal in the meeting?
She is only interested in discussing product pricing
She plans to cancel the current service agreement
She wants to ignore Kevin’s concerns
She hopes to keep Kevin as a customer and rebuild trust
Explanation:
Sophia says they want to keep Kevin’s business and build trust, which shows her goal is to retain the customer and improve the relationship.
5.
When will the first product update arrive?
This week
In three months
At the end of the year
Next month
Explanation:
Sophia says, ‘the first update will arrive next month.’
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