Listening Quiz: Hướng dẫn kỹ thuật chốt đơn với khách hàng do dự – Advanced Level

1. What is the main purpose of Laura’s advice to James?

To help him close the deal by understanding the client’s concerns and responding appropriately
To suggest that he lower the price immediately without discussion
To tell him to stop speaking and let the client decide alone
To advise him to end the conversation as quickly as possible

2. What question does Laura suggest James ask the client?

3. What should James do if the client mentions price or timing?

4. What can be inferred about the client in this conversation?

5. What will James most likely do next according to the conversation?