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Listening Quiz: Xử lý chậm trễ giao hàng và doanh số bị mất – Advanced Level
Th9 13, 2025
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Quản lý kinh doanh (English for Sales Manager)
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1.
How long is the shipment delayed?
Five days
Two days
One day
Three days
Explanation:
Mark says, “The shipment is delayed by three days.”
2.
What cover does Mark suggest offering to customers?
Free shipping
Refunds for all purchases
A gift card with each order
A discount on future orders
Explanation:
Mark says, “We can provide a discount on future orders.”
3.
What does Emma say she will do about the sales team?
Hold a training session
Visit the sales office
Send a message to all sales reps
Call each customer individually
Explanation:
Emma says, “I will send a message to all sales reps.”
4.
What will Emma prepare about the situation?
A list of customer complaints
A report on potential losses
A schedule for next month
A new marketing plan
Explanation:
Emma says, “I will prepare a report on potential losses.”
5.
What can be inferred about the company’s current situation?
The company has no customers waiting for the product
The supplier has already canceled the order
The sales team has already solved the problem
The delayed shipment may cause sales to decrease
Explanation:
Emma says the delay will affect sales, and Mark says customers are waiting and they need to track lost sales, so the delay may cause sales to decrease.
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