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Listening Quiz: Xử lý khiếu nại của nhà cung cấp về việc chậm thanh toán – Medium Level
Th4 17, 2025
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Quản lý kinh doanh (English for Sales Manager)
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1.
What problem does Jessica report to Michael?
The finance team lost the supplier’s contact information.
The supplier complained about a delayed payment.
The supplier received the wrong invoice.
The payment was sent twice.
Explanation:
Jessica says, “We have a supplier complaint” and explains that they “delayed their payment.”
2.
When was the payment due?
One week ago
Tomorrow
Two weeks ago
Yesterday
Explanation:
Jessica states that the payment “was due two weeks ago.”
3.
What did the finance team say caused the delay?
A system error
An incorrect supplier address
A bank holiday
A missing approval
Explanation:
Michael reports that finance said “there was a system error.”
4.
What can be inferred about the payment problem after Michael speaks with finance?
The finance team does not know when to pay the supplier.
Jessica will handle the payment herself.
The issue has been resolved and payment is now scheduled.
The supplier has canceled the order.
Explanation:
Michael says the error was fixed yesterday and the payment will be sent tomorrow, so the issue appears to be resolved and payment is scheduled.
5.
Why does Jessica ask Michael to inform the supplier about the new payment date?
To request that the supplier wait for finance approval
To ask the supplier for a new invoice
To let the supplier know when the payment will be sent
To apologize for a shipping mistake
Explanation:
Jessica says, “Please inform the supplier about the new payment date,” which shows she wants the supplier updated on when payment will be sent.
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