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Listening Quiz: Xử lý khiếu nại của nhà cung cấp về việc chậm thanh toán – Medium Level
Th4 17, 2025
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Quản lý kinh doanh (English for Sales Manager)
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1.
What problem does Jessica report to Michael?
The payment was sent twice.
The finance team lost the supplier’s contact information.
The supplier received the wrong invoice.
The supplier complained about a delayed payment.
Explanation:
Jessica says, “We have a supplier complaint” and explains that they “delayed their payment.”
2.
When was the payment due?
Two weeks ago
Yesterday
Tomorrow
One week ago
Explanation:
Jessica states that the payment “was due two weeks ago.”
3.
What did the finance team say caused the delay?
A missing approval
A bank holiday
An incorrect supplier address
A system error
Explanation:
Michael reports that finance said “there was a system error.”
4.
What can be inferred about the payment problem after Michael speaks with finance?
The issue has been resolved and payment is now scheduled.
The finance team does not know when to pay the supplier.
Jessica will handle the payment herself.
The supplier has canceled the order.
Explanation:
Michael says the error was fixed yesterday and the payment will be sent tomorrow, so the issue appears to be resolved and payment is scheduled.
5.
Why does Jessica ask Michael to inform the supplier about the new payment date?
To apologize for a shipping mistake
To ask the supplier for a new invoice
To request that the supplier wait for finance approval
To let the supplier know when the payment will be sent
Explanation:
Jessica says, “Please inform the supplier about the new payment date,” which shows she wants the supplier updated on when payment will be sent.
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