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Listening Quiz: Xử lý thu hồi sản phẩm – Advanced Level
Th1 15, 2025
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Quản lý kinh doanh (English for Sales Manager)
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1.
What is the conversation mainly about?
Handling a product recall for a faulty coffee maker
Planning a marketing campaign for a new coffee maker
Discussing when to launch a new store location
Deciding how to improve customer service by phone
Explanation:
Sarah and Daniel discuss a serious quality issue with a new batch of coffee makers that can cause electric shocks, and they plan a recall from stores and online sales.
2.
What problem does Sarah say the coffee maker can cause?
It can cause electric shocks
It can leak water onto the counter
It can overheat during use
It can stop working after one week
Explanation:
Sarah says the coffee maker is not safe to use because it can cause electric shocks.
3.
When will the recall begin?
Next week
After the first day
Today at noon
Tomorrow morning
Explanation:
Sarah says, “We can start tomorrow morning.”
4.
What does Sarah say she will do for customer questions?
Prepare instructions for all staff
Contact the online team
Set up a hotline
Meet again after the first day
Explanation:
Sarah says, “I will set up a hotline for questions.”
5.
Why does Daniel ask Sarah to check whether any units were sold online?
He plans to delay the recall until online sales are counted
He is unsure whether the product should be advertised more
He wants to compare online sales with store sales
He wants to make sure all affected units are included in the recall
Explanation:
Since the product has a safety issue and they are recalling it from stores, Daniel asks about online sales to ensure no affected units are missed.
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Luyện tập thêm về bài học này:
Listening Lesson
Vocabulary Flashcards and Quiz
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Trước đó:
Flashcards và Quiz Từ Vựng: Xử Lý Khủng Hoảng Chính Trị với Khách Hàng – Advanced Level
Tiếp theo:
Listening Quiz: Xác nhận các bài kiểm thử hồi quy trước khi triển khai – Medium Level
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