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Listening Quiz: Kế hoạch cập nhật đánh giá sản phẩm – Easy Level
Th11 19, 2025
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Chuyên viên SEO (English for SEO Specialist)
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1.
What are John and Jessica mainly discussing?
Ways to increase sales through advertising
How to handle customer complaints about a product update
A schedule for training new support staff
Plans for reviewing feedback and preparing a product update
Explanation:
They discuss checking current reviews, fixing top issues, preparing a FAQ, updating the product page, and setting a date for the update.
2.
What does John suggest they do first?
Update the product page
Set a date for the update
Prepare a FAQ section
Check all current reviews
Explanation:
John says, ‘First, we should check all current reviews.’
3.
What does Jessica say she will do about the top issues?
Cancel the update
Write new reviews
Remove the product page
Talk to the support team
Explanation:
Jessica says, ‘I will talk to the support team about this.’
4.
Why does John want them to prepare a FAQ section?
To help customers understand the changes
To replace the product page
To collect new reviews
To delay the update
Explanation:
Jessica explains, ‘That will help customers understand the changes.’
5.
What can be inferred about the update plan?
It will not include any product page changes
It does not need any support team involvement
It will be based partly on customer feedback
It has already been completed
Explanation:
They first check current reviews to find common problems, then fix the top issues, so the plan is based partly on customer feedback.
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Listening Lesson
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