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Listening Quiz: Giải Thích Quyền Lợi Khách Hàng Thường Xuyên – Easy Level
Th5 31, 2025
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Tiếp viên hàng không (English for Flight Attendant)
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1.
What is the conversation mainly about?
How to book the cheapest airline ticket
The benefits of an airline’s frequent flyer program
How to pack baggage for a flight
The rules for priority boarding only
Explanation:
David explains the airline’s frequent flyer program, including points, free flights, priority boarding, free baggage, and point expiration.
2.
How can Emma use the points she earns?
To upgrade to first class only
To get free flights
To pay for hotel stays
To avoid airport security lines
Explanation:
David says, ‘You can use points to get free flights.’
3.
What benefit does the program offer with baggage?
Two free checked bags
A discount on carry-on bags
Extra baggage allowance only on weekends
One free checked bag
Explanation:
David says, ‘You can check one bag for free.’
4.
When do points expire?
After two years of no activity
Only if Emma changes airlines
After one year of no activity
At the end of each calendar year
Explanation:
David explains that ‘Points expire after two years of no activity.’
5.
How does Emma probably feel at the end of the conversation?
Upset because there are no benefits
Uninterested in flying with the airline
Ready to use the frequent flyer program
Confused because the program was not explained well
Explanation:
Emma says, ‘Thanks for explaining. I feel ready now,’ which shows she is prepared to use the program.
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