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Listening Quiz: Quản Lý Dịch Vụ Cabin Cao Cấp Với Ít Nhân Viên – Medium Level
Th4 18, 2025
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Tiếp viên hàng không (English for Flight Attendant)
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1.
What is the main topic of the conversation?
A decision to cancel the premium cabin service
A discussion about planning a vacation for passengers
A plan for providing efficient premium cabin service with a small crew
A complaint about the quality of the meals on board
Explanation:
Paul and Anna talk about having fewer crew members and how to serve the premium cabin efficiently, including dividing tasks and keeping service smooth.
2.
What does Paul ask Anna to do?
Handle the drink orders
Check the meals
Serve the first-class coffee only
Prepare the passengers’ luggage
Explanation:
Paul says, “Can you handle the drink orders? I will check the meals.”
3.
What should Anna do with special requests?
Serve them before the meals
Ask another crew member to handle them
Ignore them until later
Write them down clearly
Explanation:
Paul says, “Note them down,” and Anna replies, “I will write them clearly.”
4.
What can be inferred about the crew’s situation?
They have more staff than usual and can relax
They are likely busy and need to work carefully
They are only serving passengers in economy class
They do not need to pay attention to passenger requests
Explanation:
Paul says they have fewer crew today and must focus on the premium cabin first, which suggests they will be busy and need to organize their work carefully.
5.
Why does Paul tell Anna to smile and stay calm?
To remind her to impress the manager after work
To suggest that the meal service is already finished
To help maintain good service for the passengers
To tell her to stop working for a moment
Explanation:
Paul reminds Anna to smile and stay calm while serving passengers, and he says they must provide good service.
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Luyện tập thêm về bài học này:
Listening Lesson
Vocabulary Flashcards and Quiz
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Trước đó:
Flashcards và Quiz Từ Vựng: Nói Về Hợp Chất Hóa Học Mới – Easy Level
Tiếp theo:
Tiếng Anh Thiết Kế Đồ Họa: Tầm Quan Trọng Của Thiết Kế Dễ Tiếp Cận – Medium Level
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