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Listening Quiz: Thảo Luận Cải Thiện Dịch Vụ Sau Chuyến Bay – Medium Level
Th11 9, 2025
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Tiếp viên hàng không (English for Flight Attendant)
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1.
What is the main topic of the conversation?
A discussion about changing the airline’s ticket prices
A discussion about improving flight service after some problems
A discussion about scheduling a vacation for next month
A discussion about choosing a new flight destination
Explanation:
Michael and Emily talk about delays in meal delivery, being short a crew member, hard-to-hear announcements, and ways to improve service after the flight.
2.
Why was the flight service slower than usual?
The kitchen was slow and the crew was short one member
The staff forgot to load the food before departure
The plane had to land early because of weather
Passengers ordered too many extra meals
Explanation:
Emily says the kitchen was a bit slow and that they were short one crew member, which explains the slower service.
3.
What did some passengers say about the announcements?
They were too frequent
They were hard to hear
They were delayed until after landing
They were only made in one language
Explanation:
Emily says, ‘Some said the announcements were hard to hear.’
4.
Why does Michael say, ‘We should improve the sound system then’?
He is changing the subject to meal service
He is asking Emily to cancel the next flight
He wants to suggest a solution to the complaint about announcements
He wants to end the conversation quickly
Explanation:
Michael says this right after Emily mentions that announcements were hard to hear, so he is proposing a fix for that issue.
5.
What can be inferred about Emily’s role?
She is the person who prepares the meal menu alone
She is a passenger who gave feedback after the flight
She is in charge of ticket sales at the airport
She is responsible for reporting service issues to the team
Explanation:
Emily says, ‘I will report this to the team’ and ‘I will prepare a full report by then,’ which suggests she handles reporting service issues.
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