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Listening Quiz: Thảo Luận Tiêu Chuẩn Ứng Xử Chuyên Nghiệp – Easy Level
Th6 19, 2024
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Tiếp viên hàng không (English for Flight Attendant)
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1.
What does Emma tell Kevin to do when talking to passengers?
Ask for tips
Speak very loudly
Ignore them
Be polite
Explanation:
Emma says, “Always be polite to passengers.”
2.
What does Emma say Kevin should wear to work?
A jacket and tie
A uniform
Casual clothes
A name tag only
Explanation:
Emma tells Kevin to “Dress neatly and wear your uniform.”
3.
What does Kevin promise about his phone during work?
He will lend it to passengers
He will turn it off at home
He will keep it silent
He will use it often
Explanation:
Kevin says, “Okay, no phone noise on duty,” which means he will keep it silent.
4.
What can be inferred about Kevin after the conversation?
He disagrees with Emma’s advice
He is new to the work rules and wants to follow them
He wants to change the uniform policy
He has already broken the rules
Explanation:
Kevin says, “I want to learn” and agrees to each rule, so he seems new to the work rules and willing to follow them.
5.
What is the conversation mainly about?
How to prepare passengers for boarding
Kevin asking for a raise
Kevin’s travel plans for the week
Emma explaining work rules to Kevin
Explanation:
The conversation focuses on Emma telling Kevin important professional conduct and safety rules at work.
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