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Listening Quiz: Thảo Luận Tiêu Chuẩn Ứng Xử Chuyên Nghiệp – Easy Level
Th6 19, 2024
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Tiếp viên hàng không (English for Flight Attendant)
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1.
What does Emma tell Kevin to do when talking to passengers?
Be polite
Ask for tips
Ignore them
Speak very loudly
Explanation:
Emma says, “Always be polite to passengers.”
2.
What does Emma say Kevin should wear to work?
A name tag only
Casual clothes
A uniform
A jacket and tie
Explanation:
Emma tells Kevin to “Dress neatly and wear your uniform.”
3.
What does Kevin promise about his phone during work?
He will use it often
He will keep it silent
He will turn it off at home
He will lend it to passengers
Explanation:
Kevin says, “Okay, no phone noise on duty,” which means he will keep it silent.
4.
What can be inferred about Kevin after the conversation?
He has already broken the rules
He disagrees with Emma’s advice
He wants to change the uniform policy
He is new to the work rules and wants to follow them
Explanation:
Kevin says, “I want to learn” and agrees to each rule, so he seems new to the work rules and willing to follow them.
5.
What is the conversation mainly about?
Kevin’s travel plans for the week
Kevin asking for a raise
How to prepare passengers for boarding
Emma explaining work rules to Kevin
Explanation:
The conversation focuses on Emma telling Kevin important professional conduct and safety rules at work.
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