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Listening Quiz: Xin Lỗi Về Sự Cố Hệ Thống Giải Trí – Easy Level
Th6 10, 2024
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Tiếp viên hàng không (English for Flight Attendant)
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1.
What is the conversation mainly about?
A customer asking for a refund on a gift
A discussion about a vacation gift
A plan to buy a new entertainment system
A broken entertainment system and how it will be fixed
Explanation:
Emma apologizes because the entertainment system stopped working, explains that it will be repaired today, and mentions a small gift.
2.
What does Emma say they will do today?
Replace the entertainment system
Cancel the gift offer
Ask William to fix it himself
Repair the entertainment system
Explanation:
Emma says, “We will repair it today.”
3.
How does Emma describe the repair process?
It will be quick
It will be expensive
It will happen next week
It will take a long time
Explanation:
When William asks if it will take long, Emma replies, “No, it will be quick.”
4.
What else does Emma offer William?
A new ticket
A discount coupon
A small gift
A free meal
Explanation:
Emma says, “We also offer a small gift.”
5.
Why does Emma offer a small gift to William?
To ask William to pay for the repair
To apologize for the problem and show goodwill
To explain why the system stopped working
To announce a new entertainment package
Explanation:
Emma begins by apologizing, explains the problem, and then offers a small gift. This suggests the gift is meant as a gesture of apology and goodwill.
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Luyện tập thêm về bài học này:
Listening Lesson
Vocabulary Flashcards and Quiz
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