Listening Quiz: Xử Lý Hành Khách Khó Tính – Medium Level

1. What is the conversation mainly about?

An airline employee refusing to help a passenger
A customer service agent helping a passenger change seats while dealing with rudeness
A passenger complaining about a delayed flight announcement
Two coworkers discussing a new seating policy

2. What does David say when Anna uses rude language?

3. What does David do after Anna says, ‘Fine, but hurry up!’?

4. What can be inferred about David’s attitude toward Anna?

5. Why does David say, ‘If you continue, I must ask you to stop’?