Chuyển đến phần nội dung
Luyện Nghe Tiếng Anh Chất
Tiếng Anh Chuyên Ngành
Listening Quiz: Xử Lý Khiếu Nại Về Chất Lượng Bữa Ăn – Advanced Level
Th3 28, 2025
—
bởi
Anna Phạm
trong
Tiếng Anh dành cho Tiếp viên hàng không (English for Flight Attendant)
‹
1
2
3
4
5
›
1.
What is the conversation mainly about?
A passenger complaining about a meal and receiving a replacement
A crew member explaining the menu choices
A passenger requesting a refund for his ticket
A passenger asking for help with a flight delay
Explanation:
William says his meal is cold and tasteless, and Sarah offers and brings him a fresh replacement. The conversation is mainly about handling a meal complaint.
2.
What is wrong with William’s meal?
It is cold and tasteless
It arrived very late
It is missing the chicken
It is too salty and greasy
Explanation:
William specifically says, ‘The chicken is cold and tasteless.’
3.
What does Sarah offer to do after hearing William’s complaint?
Replace the meal
Give him a refund
Bring him a dessert
Move him to another seat
Explanation:
Sarah says, ‘Would you like a replacement?’ and then says she will bring him a fresh chicken meal right away.
4.
What can be inferred about William after he receives the new meal?
He decides to leave the flight
He wants to speak to the captain
He is still upset and refuses to eat
He is satisfied with the replacement meal
Explanation:
William says, ‘This looks much better. Thank you,’ and also tells Sarah, ‘Your service is very good,’ which shows he is satisfied.
5.
Why does Sarah say, ‘I will check back with you soon’?
To remind William to pay for the meal
To show she will return and make sure the problem is solved
To tell William the flight is landing soon
To ask William to choose a dessert
Explanation:
Sarah has already agreed to bring a fresh meal, so her statement means she will come back later to see whether William needs anything else and whether the issue is resolved.
Previous
Check
Next
Finish
Reset
Luyện tập thêm về bài học này:
Listening Lesson
Vocabulary Flashcards and Quiz
←
Trước đó:
Tiếng Anh Tài Chính: Trình Bày Sổ Đăng Ký Rủi Ro Tài Chính – Easy Level
Tiếp theo:
Flashcards và Quiz Từ Vựng: Chào Đón Khách VIP Quay Lại – Easy Level
→