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Listening Quiz: Xử Lý Khiếu Nại Về Chất Lượng Bữa Ăn – Advanced Level
Th3 28, 2025
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Tiếp viên hàng không (English for Flight Attendant)
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1.
What is the conversation mainly about?
A passenger complaining about a meal and receiving a replacement
A crew member explaining the menu choices
A passenger asking for help with a flight delay
A passenger requesting a refund for his ticket
Explanation:
William says his meal is cold and tasteless, and Sarah offers and brings him a fresh replacement. The conversation is mainly about handling a meal complaint.
2.
What is wrong with William’s meal?
It is too salty and greasy
It is missing the chicken
It arrived very late
It is cold and tasteless
Explanation:
William specifically says, ‘The chicken is cold and tasteless.’
3.
What does Sarah offer to do after hearing William’s complaint?
Give him a refund
Replace the meal
Bring him a dessert
Move him to another seat
Explanation:
Sarah says, ‘Would you like a replacement?’ and then says she will bring him a fresh chicken meal right away.
4.
What can be inferred about William after he receives the new meal?
He wants to speak to the captain
He is still upset and refuses to eat
He is satisfied with the replacement meal
He decides to leave the flight
Explanation:
William says, ‘This looks much better. Thank you,’ and also tells Sarah, ‘Your service is very good,’ which shows he is satisfied.
5.
Why does Sarah say, ‘I will check back with you soon’?
To tell William the flight is landing soon
To remind William to pay for the meal
To show she will return and make sure the problem is solved
To ask William to choose a dessert
Explanation:
Sarah has already agreed to bring a fresh meal, so her statement means she will come back later to see whether William needs anything else and whether the issue is resolved.
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