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Listening Quiz: Cuộc Trò Chuyện Bình Tĩnh Với Một Bệnh Nhân Kích Động – Advanced Level
Th11 17, 2025
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bởi
Anna Phạm
trong
Tiếng Anh dành cho y tá (English for Nurse)
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1.
What is the main purpose of Sophia’s conversation with Daniel?
To explain why no one listened to Daniel
To calm Daniel and help solve his concern
To ask Daniel to leave and come back later
To argue with Daniel about waiting times
Explanation:
Sophia listens to Daniel’s frustration, shows empathy, offers help, and says she will talk to the team to speed things up.
2.
What does Daniel say made him angry?
He felt ignored after waiting too long
He disagreed with Sophia’s advice
He missed an important appointment
He was asked to breathe slowly
Explanation:
Daniel says, “I waited too long, and no one listened,” which explains why he was angry.
3.
Why does Sophia say, “Your feelings are important and I hear you”?
To show Daniel that she is listening and cares about his feelings
To end the conversation quickly
To tell Daniel that his anger is not justified
To persuade Daniel to stop talking
Explanation:
Sophia says this to acknowledge Daniel’s emotions and reassure him that she is listening.
4.
What can be inferred about Daniel after Sophia speaks with him?
He is still refusing all help
He becomes a little calmer
He begins to blame Sophia
He leaves the conversation angrily
Explanation:
After Sophia offers help and support, Daniel says, “That makes me feel calmer” and thanks her.
5.
What does Sophia say she will do for Daniel?
Give Daniel a new appointment immediately
Talk to the team to speed things up
Ask Daniel to wait outside
Call Daniel back tomorrow
Explanation:
Sophia directly says, “I will talk to the team to speed things.”
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