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Listening Quiz: Báo Cáo Sự Cố Mạch và Leo Thang Hỗ Trợ – Easy Level
Th7 13, 2024
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bởi
Anna Phạm
trong
Tiếng Anh dành cho công nghệ thông tin (English for IT)
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1.
What problem does Robert report with his internet service?
His password no longer works
His modem is making noise
His internet is too slow
His internet circuit is down
Explanation:
Robert says, “My internet circuit is down since this morning.”
2.
What does Emma say about the circuit after checking the connection?
It has been repaired already
It is not active
It is overloaded by too many users
It will be replaced tomorrow
Explanation:
Emma says, “I see the circuit is not active.”
3.
Why does Robert ask Emma to escalate the issue?
Because the problem is very urgent
Because he is calling to cancel the service
Because he wants a refund
Because he has already fixed it himself
Explanation:
Robert says, “It is very urgent. Can you escalate this?”
4.
What is the main purpose of this conversation?
To schedule a technician visit for next week
To discuss billing changes for internet service
To explain how to install a new internet circuit
To report an internet outage and transfer the issue to senior support
Explanation:
The conversation focuses on Robert reporting a circuit outage, Emma checking it, and then transferring him to senior support.
5.
What can be inferred about the next support step?
Emma has already fully repaired the circuit
Senior support is expected to help Robert soon
The issue is not serious enough to need further help
Robert must call back tomorrow for assistance
Explanation:
Emma says she is transferring Robert to senior support and that they will assist him shortly, so senior support is expected to help soon.
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