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Listening Quiz: Báo Cáo Vi Phạm SLA cho ISP – Easy Level
Th3 12, 2025
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bởi
Anna Phạm
trong
Tiếng Anh dành cho công nghệ thông tin (English for IT)
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1.
What is Emily and Kevin mainly discussing?
A request to upgrade Emily’s internet plan
A meeting to compare different service providers
A plan to cancel the internet contract immediately
A report of a long internet outage and how to notify the ISP
Explanation:
Emily says the internet was down for 5 hours, and Kevin suggests telling the ISP, sending evidence, and asking for compensation.
2.
How long was Emily’s internet service down?
A few minutes
All day
5 hours
2 hours
Explanation:
Emily says, ‘Our internet was down for 5 hours.’
3.
What does Kevin say they should email to the ISP?
A new contract and payment receipt
A list of other internet companies
The logs and the SLA copy
Only a complaint letter
Explanation:
Kevin says, ‘Email the logs and the SLA copy.’
4.
What can be inferred about Emily’s situation?
She has already received compensation from the ISP
She wants to change her internet provider today
She does not know anything about the SLA
She is prepared to support her complaint with evidence
Explanation:
Emily says she has proof of the downtime, and Kevin asks for the logs and SLA copy, showing she is prepared to support the complaint.
5.
Why does Kevin tell Emily to ask politely for help?
He believes the SLA is not important
He wants the ISP to refuse the complaint
He thinks a polite request will make the message more effective
He wants Emily to avoid mentioning the outage
Explanation:
Kevin advises Emily to email the evidence and ‘ask politely for help,’ which shows he wants the complaint to be made in a respectful and effective way.
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