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Listening Quiz: Fixing a Login Error – Easy Level
Th12 5, 2025
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bởi
Anna Phạm
trong
Tiếng Anh dành cho công nghệ thông tin (English for IT)
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1.
What problem is Sarah having?
She cannot log in.
She needs a new email address.
She forgot her password.
Her computer is broken.
Explanation:
Sarah says, “It says login error,” which means she is having trouble logging in.
2.
Why does Mark say Sarah cannot log in?
Her account was deleted.
The website is under maintenance.
She entered the wrong email address.
Her license expired yesterday.
Explanation:
Mark checks her license status and tells Sarah, “Your license expired yesterday.”
3.
What does Mark say he will do?
Reset Sarah’s password
Send Sarah a new laptop
Reactivate Sarah’s account
Ask Sarah to wait until tomorrow.
Explanation:
Mark says, “I will reactivate your account now.”
4.
When does Mark say Sarah should be able to log in again?
Immediately
After she calls support again
Tomorrow morning
In a minute
Explanation:
Mark says, “Yes, it should work in a minute.”
5.
What is the conversation mainly about?
Mark helps Sarah fix a login problem caused by an expired license.
Sarah tells Mark that her computer is broken.
Sarah asks Mark how to change her email settings.
Mark explains how to create a new account.
Explanation:
The conversation focuses on Sarah’s login error, Mark discovering her license expired, and reactivating her account so she can log in again.
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