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Listening Quiz: Fixing Microsoft Teams Freezing Issue – Easy Level
Th12 16, 2024
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bởi
Anna Phạm
trong
Tiếng Anh dành cho công nghệ thông tin (English for IT)
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1.
What are Kevin and Olivia mainly discussing?
How to fix a Microsoft Teams freezing problem
How to reset a computer password
How to organize files on a computer
How to install a new internet browser
Explanation:
Kevin is helping Olivia troubleshoot Microsoft Teams because it keeps freezing, and they discuss steps like clearing the cache and reinstalling the app.
2.
What does Kevin tell Olivia to do first?
Delete the Teams folder
Clear the cache by closing Teams and opening the Run box
Reinstall Teams immediately
Download the app from the website
Explanation:
Kevin says, ‘Let’s try clearing the cache first,’ and then instructs Olivia to close Teams and press Windows + R.
3.
What path does Kevin tell Olivia to type into the box?
C:\Program Files\Teams
%userprofile%\Teams
%appdata%\Microsoft\Teams
%system%\Microsoft\Teams
Explanation:
Kevin specifically instructs Olivia to type ‘%appdata%\Microsoft\Teams’ and press Enter.
4.
Why does Kevin tell Olivia to delete all files inside the folder?
To back up the Teams app before reinstalling it
To change Olivia’s Windows settings
To remove the files that may be causing Teams to freeze
To create a shortcut for opening Teams faster
Explanation:
Kevin is walking Olivia through clearing the Teams cache, so deleting the files is meant to remove data that may be causing the freezing issue.
5.
After deleting the files, what does Kevin tell Olivia to do next?
Restart the computer
Sign out of Microsoft Teams and wait
Reinstall the Teams desktop app
Open the folder again and add new files
Explanation:
After Olivia says she is done deleting the files, Kevin says, ‘Now, reinstall the Teams desktop app.’
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