Chuyển đến phần nội dung
Luyện Nghe Tiếng Anh Chất
Tiếng Anh Chuyên Ngành
Listening Quiz: Helping a Frustrated User – Easy Level
Th4 15, 2025
—
bởi
Anna Phạm
trong
Tiếng Anh dành cho công nghệ thông tin (English for IT)
‹
1
2
3
4
5
›
1.
What is the main purpose of the conversation?
To schedule a meeting for next week
To address Michael’s recurring problem and reassure him
To congratulate Michael on resolving an issue
To discuss a new product launch
Explanation:
Laura and Michael talk about Michael’s problem, which has happened repeatedly, and Laura promises to check it carefully and keep him updated.
2.
How many times has Michael said he told Laura about the problem?
Four times
Once
Twice
Three times
Explanation:
Michael says, “I have told you three times already.”
3.
Why does Laura say, “I am sorry for the trouble”?
To apologize for the inconvenience caused by the problem
To ask Michael to call back later
To suggest Michael stop reporting the issue
To explain that the issue is already fixed
Explanation:
Laura says this after acknowledging Michael’s issue and frustration, so she is apologizing for the inconvenience.
4.
What can be inferred about Michael’s feelings during the conversation?
He is happy with the service so far
He is confused about what the problem is
He is planning to cancel his request immediately
He is upset because the issue has not been solved
Explanation:
Michael says the problem is still there, that he has told Laura three times, and that it feels like no one listens, showing frustration and disappointment.
5.
What does Laura promise to do after checking the problem?
Replace Michael’s device
Transfer the call to someone else
Keep Michael updated
End the conversation quickly
Explanation:
Laura says, “I promise to keep you updated.”
Previous
Check
Next
Finish
Reset
Luyện tập thêm về bài học này:
Listening Lesson
Vocabulary Flashcards and Quiz
←
Trước đó:
Tiếng Anh Quản Lý Nhân Lực: Tuyển Dụng Bạn Bè Công Bằng – Easy Level
Tiếp theo:
Tiếng Anh Cho Nhà Báo: Monday Morning Editorial Meeting – Easy Level
→