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Listening Quiz: Helping a Frustrated User – Easy Level
Th4 15, 2025
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bởi
Anna Phạm
trong
Tiếng Anh dành cho công nghệ thông tin (English for IT)
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1.
What is the main purpose of the conversation?
To discuss a new product launch
To congratulate Michael on resolving an issue
To schedule a meeting for next week
To address Michael’s recurring problem and reassure him
Explanation:
Laura and Michael talk about Michael’s problem, which has happened repeatedly, and Laura promises to check it carefully and keep him updated.
2.
How many times has Michael said he told Laura about the problem?
Twice
Four times
Three times
Once
Explanation:
Michael says, “I have told you three times already.”
3.
Why does Laura say, “I am sorry for the trouble”?
To apologize for the inconvenience caused by the problem
To suggest Michael stop reporting the issue
To ask Michael to call back later
To explain that the issue is already fixed
Explanation:
Laura says this after acknowledging Michael’s issue and frustration, so she is apologizing for the inconvenience.
4.
What can be inferred about Michael’s feelings during the conversation?
He is planning to cancel his request immediately
He is happy with the service so far
He is upset because the issue has not been solved
He is confused about what the problem is
Explanation:
Michael says the problem is still there, that he has told Laura three times, and that it feels like no one listens, showing frustration and disappointment.
5.
What does Laura promise to do after checking the problem?
Replace Michael’s device
Transfer the call to someone else
End the conversation quickly
Keep Michael updated
Explanation:
Laura says, “I promise to keep you updated.”
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