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Listening Quiz: Helping with the New Ticketing Portal – Easy Level
Th8 21, 2025
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bởi
Anna Phạm
trong
Tiếng Anh dành cho công nghệ thông tin (English for IT)
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1.
What is Jessica helping Robert do?
Fix a problem with his computer
Learn how to use the new ticketing portal
Write a report about customer feedback
Schedule a meeting with the IT team
Explanation:
Jessica says she wants to show Robert the new ticketing portal and explains how to log in and open a new ticket.
2.
What does Jessica say Robert should enter on the login page?
His ID and password
His email address and phone number
A ticket number and date
His department name and manager
Explanation:
Jessica specifically says, ‘Enter your ID and password.’
3.
Where does Jessica say Robert can see all tickets?
On the main dashboard
In the top right corner
In a separate email message
On the login page
Explanation:
Jessica says, ‘This is the main dashboard. You can see all tickets here.’
4.
What can be inferred about Robert before Jessica shows him the portal?
He cannot log in because the portal is broken
He is training Jessica on the system
He has already opened several new tickets
He does not know how to use the portal yet
Explanation:
Robert says, ‘I am not sure how to use it,’ which shows he needs help using the portal.
5.
How does Robert open a new ticket?
By sending Jessica a message
By entering his password again
By clicking the ‘New Ticket’ button on the top right
By refreshing the dashboard
Explanation:
Jessica tells him to click the ‘New Ticket’ button on the top right.
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