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Listening Quiz: Virtual IT Support Drop-in Hour – Advanced Level
Th12 14, 2025
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bởi
Anna Phạm
trong
Tiếng Anh dành cho công nghệ thông tin (English for IT)
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1.
What is the main purpose of Mark and Jessica’s conversation?
To discuss a new office schedule for all staff
To plan a virtual IT support hour for remote employees
To fix a hardware problem during a video call
To arrange training for Jessica’s team
Explanation:
They discuss starting a virtual IT support hour, including the time, who can join, how it will work, and how employees will be informed.
2.
When will the virtual IT support hour take place?
Every Friday afternoon from 1 to 2 PM
Every weekday evening from 5 to 6 PM
Every Monday morning from 9 to 10 AM
Every Tuesday morning from 8 to 9 AM
Explanation:
Mark says it will happen every Monday morning from 9 to 10 AM.
3.
How will employees join the support session?
By joining a chat room in the company portal
By calling a toll-free phone number
Through a video call link Mark will send
By going to Jessica’s office
Explanation:
Mark explains that employees will join through a video call link he will send.
4.
What can be inferred about the support hour?
It is open only to employees who work in the office
It is meant for remote workers and will not be recorded
It is only for software problems, not hardware problems
It will be held once a month and recorded for later viewing
Explanation:
Jessica asks if it is for remote employees, and Mark confirms anyone working from home can join. He also says the sessions will be live only, so they will not be recorded.
5.
What will Jessica help Mark with?
Writing the IT troubleshooting guide
Recording the sessions for later
Sending the Friday email announcements
Organizing the sessions and sending reminders
Explanation:
Jessica says she will help with organizing and reminders.
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