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Listening Quiz: Xử Lý Khi Khách Trả Lại Món Ăn – Easy Level
Th9 27, 2025
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Đầu bếp (English for Chef)
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1.
What is the main topic of the conversation?
A complaint about the kitchen staff’s schedule
A conversation about changing the restaurant menu
A plan to fix a guest’s steak that was sent back
A discussion about preparing a new dessert for a customer
Explanation:
William and Olivia discuss a guest who sent back a steak, and they talk about re-cooking it and checking on the guest.
2.
Why did the guest send back the steak?
It was missing a side dish
It arrived much too late
It was too salty and overcooked
It was undercooked and cold
Explanation:
William says the steak was undercooked and cold.
3.
What does William say he will do soon?
Offer the guest a discount
Check on the guest
Serve the guest a drink
Ask the chef to make a salad
Explanation:
William says, ‘I will also check on the guest soon.’
4.
Why does Olivia say, ‘We must keep the guest happy’?
To say the guest should wait longer
To show that fixing the steak quickly is important
To explain why the steak should be removed from the menu
To suggest ignoring the complaint
Explanation:
Olivia says this after agreeing they should fix the steak quickly, showing that satisfying the guest is the goal.
5.
What can be inferred about the kitchen’s response to the problem?
They will start cooking the steak again immediately
They are refusing to cook the steak again
They are closing the kitchen for the day
They need to ask another guest for advice
Explanation:
William says, ‘The kitchen will start cooking the steak again,’ which indicates they will re-fire it right away.
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