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Listening Quiz: Giải Thích Về Mục Tiêu Mức Dịch Vụ Cho Đội Sản Phẩm – Easy Level
Th8 20, 2024
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Kỹ sư DevOps (English for DevOps Engineer)
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1.
What is the main topic of the conversation?
How to improve team meetings
Explaining what a service level objective is
Choosing the best product for customers
How to train new employees on customer service
Explanation:
Daniel explains what a service level objective is, why it matters, and how it is set.
2.
According to Daniel, what does a service level objective measure?
The number of customers who buy the product
How many team members are available
Things like speed and uptime
The cost of making the service
Explanation:
Daniel says it measures things like speed and uptime.
3.
What does Daniel say a service level objective helps the team do?
Stop the service from changing
Keep customers happy by meeting their needs
Reduce the number of meetings
Hire more product managers
Explanation:
Daniel explains that it helps the team keep customers happy by meeting their needs.
4.
What can be inferred about service level objectives from the conversation?
They are fixed and never change
They may be adjusted as the team learns more or improves
They are based only on customer opinions
They are used only for marketing
Explanation:
Daniel says the objective can change as the team learns more or improves.
5.
How does Daniel say a good service level objective is set?
By looking at customer expectations and what the team can do
By choosing the fastest possible target
By asking only the product team
By copying another company’s objective
Explanation:
Daniel says they look at customer expectations and what the team can do.
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